Privacy terms aligned to the current public website build.

Who this policy covers

This Privacy Policy applies to personal information Killeen IT LLC ("Killeen IT LLC," "we," "us," or "our") collects directly from you, automatically through your use of our website, from your organization, or from lawful third-party sources.

This policy covers two related contexts:

• Public website and business communications. This includes visits to our public website and information you send to us directly by email or other business communication channels.
• Licensed platform services. This includes account, access, support, and service data that may be processed if and when our software platform is licensed or used by customers.

Depending on the context, Killeen IT LLC may act as a direct business recipient of your information, or as a service provider or processor acting on behalf of a customer that controls platform data.

What is true today about this site

• The site is currently a static website.
• The current build does not operate a live analytics stack on the public website.
• The current build does not use a live contact-form submission backend; communication is currently directed through business contact channels such as email.
• Depending on hosting and infrastructure configuration, basic request or security logs may still be processed by the hosting provider or related infrastructure in order to deliver and protect the site.

If we later enable non-essential cookies, analytics, a live form workflow, or other tracking tools, we will update this Privacy Policy and implement any additional notice or consent steps required by law.

Categories of information

We ask for only the information we reasonably need for the relevant relationship or service context. We do not intentionally collect more data than is necessary for the site or service to function.

Business and service purposes

• To operate, host, secure, troubleshoot, and maintain the website or licensed platform.
• To respond to inquiries, manage communications, schedule meetings, and evaluate potential business relationships.
• To provision accounts, authenticate users, manage permissions, and support customers.
• To detect security issues, abuse, misuse, fraud, or service instability.
• To perform internal business operations such as recordkeeping, finance, vendor management, legal compliance, and audit support.
• To improve service quality, reliability, and administrative workflows in a manner consistent with the data and permissions available to us.
• To create service outputs, including derived, aggregated, transformed, or scored outputs where that is part of a licensed platform workflow.

We do not use the current public website build for cross-context behavioral advertising.

Current cookie and tracking posture

Based on the current public website files reviewed, we do not currently deploy non-essential cookies or analytics tools on the public website.

• Not currently active on the public website: analytics scripts, advertising pixels, session replay tools, non-essential cookie banners, browser tracking identifiers, or client-side storage used for site measurement.
• Potentially present through infrastructure: basic web-server, CDN, or security logging that may be necessary to deliver pages, prevent abuse, or investigate service issues.
• Future changes: if we later enable analytics, preference cookies, consent tools, or similar technologies, we will update this policy and, where required, use a suitable consent mechanism before non-essential tools operate.

If your browser stores data as part of its own operation, extensions, or cached copies, that is controlled by your browser environment rather than by a non-essential Killeen IT LLC tracking deployment in the current build.

Who may receive information

We may disclose personal information only as reasonably necessary for the purposes described in this policy, including to:

• Hosting, infrastructure, security, or support providers that help us operate the site or platform.
• Professional advisers such as legal, accounting, tax, audit, or insurance advisers.
• Business counterparties where needed to evaluate, negotiate, or manage a relationship you asked us to consider.
• Customers or authorized administrators when you use the platform through a customer organization that controls the relevant account or workspace.
• Legal or transaction recipients when disclosure is required by law, lawful process, security need, or corporate transaction.

How customer-controlled platform data is handled

If a customer or organization provides data to our licensed platform, that customer may determine what information is submitted, which users can access it, and how long the organization keeps it available within the service.

• If your information was provided to the platform by one of our customers, that customer may be the first party responsible for handling access, deletion, correction, or objection requests relating to that dataset.
• Killeen IT LLC may still handle requests we receive directly, but in some cases we may need to refer you to the customer that controls the relevant platform data.
• We expect platform outputs to be governed, role-based, and appropriate to the permissions or contracts in place.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to operate the service, maintain business records, support security and audit needs, enforce agreements, resolve disputes, or comply with legal obligations.

• Direct business inquiries and correspondence may be retained for follow-up, relationship management, and recordkeeping.
• Technical and security logs may be retained for operational integrity, abuse prevention, troubleshooting, and audit purposes.
• Customer platform data is generally retained according to the applicable customer agreement, service configuration, legal obligations, and security requirements.

When information is no longer needed, we expect it to be deleted, de-identified, archived, or otherwise handled in accordance with our operational and legal obligations.

How we protect information

We use administrative, technical, and organizational measures intended to protect information against unauthorized access, misuse, alteration, or loss. These measures may include access controls, least-privilege practices, credential protection, logging, service hardening, and review of vendors or infrastructure providers.

No method of storage or transmission is guaranteed to be perfectly secure. For that reason, we do not promise absolute security, but we do intend to operate with a security-minded posture appropriate to the nature of the service.

Access, correction, deletion, and related requests

Depending on where you live and the nature of our relationship with you, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction, objection, portability, or information about how we process your data.

• You may contact us at sean@killeenit.com to submit a privacy-related request.
• We may need to verify your identity and understand the scope of your request before responding.
• If your information is controlled by one of our customers through the licensed platform, we may direct you to that customer first.
• Because the current public website does not presently operate non-essential cookies or advertising tracking, there is not currently a public-site cookie preference workflow tied to those tools.

Cross-border processing

We or our service providers may process information in the United States or other jurisdictions where we or they operate. If cross-border transfers occur, we expect them to be handled using appropriate contractual, operational, or legal safeguards where required.

Children's privacy

Our public website and software platform are intended for business and professional use and are not directed to children. We do not knowingly design the public site to solicit personal information from children.

How updates will be handled

We may update this Privacy Policy from time to time to reflect operational, legal, product, or vendor changes. When we make material changes, we will post an updated version with a revised effective date.

If we later activate non-essential cookies, analytics tooling, live form submission, or additional platform integrations that change our data practices in a meaningful way, we expect to revise this notice before or when those changes go live.

For privacy questions or requests, contact sean@killeenit.com.